When Should You Report Someone?
Please report users immediately if you experience or witness any of the following:
- Asking for money or financial assistance (Romance Scams).
- Sending abusive, threatening, or highly offensive messages.
- Sending unsolicited sexually explicit content.
- Using fake photos or pretending to be someone else (Catfishing).
- Spamming or attempting to sell products and services.
- Underage users (anyone under 18).
How to Report Inside the App
Reporting a user is quick, easy, and completely anonymous. The user you report will not be notified that you reported them.
- From a Profile: Open the user's profile. Scroll to the bottom and click the "Block & Report" button. Follow the prompts to select the reason for your report.
- From your Messages: Open the chat with the user. Click the three dots menu in the top right corner and select "Report User".
Escalating Serious Issues
If a situation requires immediate intervention, or if you need to provide screenshots and detailed evidence of harassment or a scam, please email our Trust & Safety team directly.
Contact us at: [email protected]
What happens after you report?
Once you submit a report, the user is immediately unmatched and blocked from viewing your profile. Our Trust & Safety team will review the report within 24 hours. Depending on the severity of the violation, we will issue a warning or permanently ban the user's account, phone number, and IP address from Zimdating.